Terms and Conditions
ANETOURS offers a wide range of services such as tours, transfers, tickets and trips (hereinafter referred to as “the products”) through its website (anetours.pt).
We advise you to carefully read our Terms and Conditions as they contain legal obligations, on which reservations are accepted at ANETOURS.
Unless you indicate the purchases made through the website Anetours.pt are subject to the Terms and Conditions; The person making the reservation should be responsible for having accepted these conditions on behalf of the persons mentioned in the reservation.
Any change in the Terms and Conditions will be considered null and void, unless duly authorized in writing by ANETOURS.
By using the Anetours.pt website, you agree to be legally bound by these terms, which come into full force and effect immediately. If you do not agree to be legally bound by all of the following Terms and Conditions, do not access and / or use the Anetours.com website.
ANETOURS may amend these Terms and Conditions at any time through the publication of online rectifications. We advise you to check the Terms and Conditions regularly to ensure that you are aware of any changes made by ANETOURS. Your continued use of the Anetours.com site after the time of publication of the changes demonstrates your agreement to be legally bound by these terms, as updated and / or rectified.
You are not authorized to copy, reproduce, republish, download, publish, transmit, make available to the public or otherwise use Anetours.pt content (including texts, images, URLs, price information, etc.) except for personal and non-commercial use. Any other use of Anetours.pt content requires the prior written authorization of ANETOURS.
You agree to use Anetours.com only for legal purposes and in a way that does not infringe the rights of, restrict or inhibit the use and enjoyment of any other person with respect to Anetours.com
Your use of Anetours.pt is intended for personal and non-commercial purposes and / or to make legitimate requests for reservation of the products or services offered. You agree not to use this website to make any speculative, false or fraudulent solicitation. You agree not to use robots or other automated means to access this website, unless specifically permitted by ANETOURS.
ANETOURS grants permission for your website to be used, subject to the restrictions described in these Terms and Conditions. By using the website, you may be exposed to offensive, indecent, inaccurate, reprehensible or otherwise inappropriate content. ANETOURS does not endorse such content and can not guarantee its accuracy. Therefore, you access and use the website at your own risk.
Classification of the daily working period:
Daytime: between 08h00 and 20h00;
Night time: between 08:00 and 08:00;
Product Validity, Modifications and Corrections
All products offered by ANETOURS are valid according to the dates displayed on the Anetours.pt website. ANETOURS is not responsible for any information it does not provide directly.
Any request for modification / rectification should be directed to our reservation team, who will process the request.
ANETOURS will not charge a fee for correcting or changing dates of an existing reservation provided that the request is received by us more than 3 days in advance of the date of confirmation of travel.
It is not possible to change or modify a special event ticket, theater or show. Sales of these tickets are final and can not be changed once your original purchase is confirmed.
All other requests for change of date and corrections are subject to the availability of other suppliers and / or service providers;
ANETOURS does not guarantee the success of any request to change the date.
If you request a date change with 3 (three) days or less of the confirmed date of travel, ANETOURS will attempt to honor your request; however, changes made three days or less prior to the original travel date may incur an additional fee. For several days and night excursions, date changes made within 7 (seven) days of the confirmed date for your trip may also include additional fees from our suppliers and / or service providers.
Occasionally, our suppliers and / or service providers make changes in the dates of excursions, prices, inclusions, coverage, age requirements, etc. Therefore, ANETOURS reserves the right to cancel, change or replace any service, excursion, ticket or product reserved in Anetours.pt, at any time, for any reason. In such cases, if you are not satisfied In addition to the foregoing, ANETOURS, when informed in advance by its representatives, service providers and / or suppliers of a significant change in a reservation and or on a tour, product or event, we use reasonable efforts to notify the customer, travel agent and / or distributor, as appropriate, to correct or reissue the reservation where possible.
Prices and Inclusions / Exclusions
They are quoted in Euros and subject to change whenever there is a foreign exchange adjustment, special events, government resolutions that are proven to change them or any other unforeseen circumstances considered as force majeure. Whenever there is a change in the price of the trip, the customer will be informed immediately and invited to accept the increase verified or cancel his registration in the same terms and conditions as the ones foreseen under the heading “Impossibility of Compliance “.
The values of the tours and transfers, costs with displacement of the vehicle; Unladen driver’s expenses; VAT at the rate in force in the national territory (6%) Tolls, parks, ferries, tunnels and check points; Prices are per person outside situations mentioned otherwise. Unless otherwise specified, prices do not include local taxes or usage charges, including overseas departure, security, port charges, parking fees, customs, immigration, agricultural fees, passenger installation charges or international transport charges. Prices do not include tips / rewards for drivers or local guides; passport and visa fees; luggage and personal insurance; any items of a personal nature and beverages or foods not specifically listed under “Inclusions” on Anetours.com
Payments and Cancellations
ANETOURS accepts payments by bank transfer or credit card: VISA, MASTERCARD or AMERICAN EXPRESS.
There is no charge or service charge for processing credit or debit card payments.
After the start of the tour, transfer or other type of service, no refund will be made. Canceling a reservation with ANETOURS may incur a cancellation fee depending on the conditions of the products.
The value of transactions may be subject to foreign transaction or exchange rates. Your credit or debit card company can convert the payment into local currency, and charge fees, resulting in differences between the amount displayed on the Anetours.com website and the final charge amount for the credit or debit card statement. We encourage you to contact your bank or card company if you have questions about any applicable conversions or fees. Notice for reservations made in Brazil: IOF (Tax on financial transactions, 6.38%) is not included in the final value of the reservation and will be charged a credit or debit card, or bank transfer made to make the purchase.
The company is reachable 24h00 a day in order to support its client and the general public in the resolution of situations of passenger transport or replacement of vehicles by failure.
Passports, Visas and Insurance
It is the responsibility of all passengers, regardless of nationality and destination, to check the current entry requirements with the consulate of the country they are visiting.
As visa and health requirements are subject to change without notice, we recommend that you check the health and visa requirements with the appropriate consulate before departure. We strongly recommend that you arrange a Travel Insurance Policy before departure. If you cancel your trip or change your travel dates significantly, there are several policies that will reimburse you for the cost of cancellation fees and related expenses.
Disclaimer of Liability and Limitations of Liability
ANETOURS declines its responsibility for any and all problems resulting from acts of God or force majeure (strikes, disturbances, quarantines, wars and natural phenomena); alterations, delays and / or cancellation of air travel due to technical, mechanical and / or meteorological reasons, as well as governmental decisions, acts of terrorism, robberies, thefts and other events over which ANETOURS does not have any power of forecasting or control being any personal expenses arising from such circumstances of the passenger’s sole responsibility, liability or costs to the person or property due to a fault on the part of any hotel company, carrier or other company or person providing the services included in the excursions.
The passenger transport vehicles have civil liability insurance in the amount of € 50,000,000 in accordance with the legislation in force, covering any physical damage caused to the passenger inside the vehicle during the trip,
Driving and rest times of the driver (Reg. 561/2006)
Driving time is the sum of all times the consultant is driving, including stops of less than 15 minutes.
Duration of daily driving: 09h00
Daily rest: 11h00
Mandatory daily breaks: 00h45 for every 04h30 driving;
Weekly rest: after six days of daily driving;
Duties of the passenger:
The use of a seat belt is mandatory;
It is forbidden to walk on foot while the vehicle is moving;
Smoking is prohibited inside the car;
It is forbidden to carry large volumes inside the vehicle;
The guide seat can only be occupied by a professional – official guide or driver;
For the sake of hygiene and safety do not eat or drink inside the vehicle;
-The transport of children in groups, under 16 (Apply the law of collective transport of children):
Each child occupies a bank;
One vigilante for each group up to 30 children;
Children under 12 years old can not occupy the seats of the 1st row;
The guard is obliged to use the vest and the signal racket when crossing the public road.